TERMS OF SALE

General Terms of Sale: Most orders will normally be shipped within 48 - 72 hours from the time of the receipt of your credit card, excluding Sundays and Holidays.  All prices are in US Dollars. The shopping cart will calculate shipping after you have added your address. Prices are subject to change without notice.

Ordering:
Methods of Ordering: On-line, Mail, or via Phone by calling 302-698-4488
Telephone orders may be called during store hours Monday through Saturday. [10 - 4:30 pm]

Payments :
We accept Credit Cards via Pay Pal's secure server.  (Online orders to be paid via PayPal only.)  Please do not send cash

Taxes:  Delaware has no sales tax.

Privacy Policy:
All information is confidential. We do not sell or share any customer information, names, addresses, etc.  No credit card numbers are kept on file. For more information, please see our "Privacy Policy" located at the bottom of any of the web site screens.

Return Policy:
All sales are final.  For errors in shipping, prior authorization must first be obtained. To do so, please email gavin@thetolepatch.com  and put "Return Authorization Request" in the subject line. Return requests must be made within 5 days of receipt of items and return postmarked within 3 days from receipt of authorizations. Return shipping costs are excluded from refunds.  Our goal is to provide you with a pleasant shopping experience and we are happy to do whatever we can to ensure your needs are met!

Shipping - Packages will be shipped via USPS.

Damage/Errors:
All orders are packed with the utmost of care. If damage should occur during transit please contact the carrier. Save all boxes, product, and packing material for inspection by the shipping company. You may not receive a claim if these items are not kept. If damage is our error, please contact us within 5 days of receipt. Small items are carefully wrapped for protection. Please
check all packing material and boxes for shortages.

Classes:
Classes are only available on site.  However, registration can be handled through the website or at The Tole Patch.  A 50% deposit must be paid at time of registration.  Final payment is due one week before the first class.  It is your responsibility to get the supply list and pattern.  It is your responsibility to have your surface prepared for the first class. All surfaces must be purchased from The Tole Patch.  A variety of surfaces will be available.

Class fees are not refundable.  If you miss a class (in a series), you are still responsible for paying for your seat.  There are no make up classes, however you may come to the shop and work at anytime when a class is not scheduled.  I will be happy to help you.

If you have any questions please contact us here.

 
The Tole Patch, The Stables Spruce Acres, 110 North Main Stree, Camden, Delaware 19934
302-698-4488